Terms & conditions

Introduction

These terms govern enquiries and confirmed private hire and chauffeur journeys with DROV, operated by Scot Drive LTD. Please read the confirmed booking details before travelling.

Booking & payment

• All bookings are subject to vehicle availability and confirmation by the operator.
• A journey entered into the website’s route planner is an estimate, not a confirmed reservation.
• The current checkout is a demonstration and takes no payment or card details.
• The operator will confirm the applicable fare and payment arrangements for a real booking.
• Waiting time, extra stops or route changes may affect the final charge.

Cancellation policy

Airport transfers: The supplied terms say cancellations must be made at least 24 hours in advance to qualify for a refund. Check the cancellation conditions in your confirmed booking.

Passenger responsibilities

• Be ready at the agreed pickup time and location.
• Wear seatbelts as required by UK law.
• Request child seats when making the booking.
• Take reasonable care of the vehicle.
• Do not smoke, vape or consume alcohol in the vehicle.
• A driver may refuse service to an intoxicated or abusive passenger.

Luggage & pets

• Tell us about your luggage so a suitable vehicle can be arranged.
• Excess or oversized luggage may require a larger vehicle and an additional charge.
• Declare pets when booking; an additional charge may apply.
• Guide dogs are welcome at no extra cost.

Waiting time

• Standard pickups: five minutes of free waiting time.
• Airport arrivals: 30 minutes of free waiting time from flight landing.
• Overstay fee: additional waiting time may be charged at £0.50 per minute.
• Drivers will attempt to contact passengers before leaving.

Liability

DROV is a licensed and insured private hire operator. Traffic, weather, road conditions and other circumstances outside our control can affect travel times. Allow enough time for airport transfers and important appointments.

Lost property

Report items left in a vehicle promptly through our official contact details. We will make reasonable efforts to locate and return them. A handling fee may apply.

Complaints

The supplied service terms request complaints within seven days of a journey and state that complaints are investigated and answered within 14 working days. Email info@edinburghairporttaxi.com with your journey details.